WhatsApp Business allows only one account, where multiple users within the same hotel to access it and respond to requests via messaging. This can cause a great deal of “who said what to whom” messages that can be deleted, and in the end, your potential guest will be frustrated with receiving different responses or having to repeat
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1. Build a business profile. The setting up of a company profile is one of the key differences between WhatsApp Business and Personal. In contrast to a standard profile, it will contain details about your company, contact info, and you may even add a list of the products and services you provide.
To leverage WhatsApp for your F&B business, it's important to understand the distinction between WhatsApp Business App and WhatsApp API. WhatsApp Business App is tailored for small restaurants, allowing you to connect up to 5 devices for free. Its automation is also limited to welcome and away messages.
Marketing and promotions: WhatsApp Broadcast shines when it comes to marketing and promotions. It allows businesses to set their targeted audience and broadcast announcements, offers, back-in-stock alerts and more. With WhatsApp Group, the group itself is your target audience. Unlike broadcasts, the interactive nature of groups allows for
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